We respect your privacy and understand that privacy is important to you and that you care about how information about you is used, so this privacy notice sets out details about what data we collect and how we use it.
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.
When someone visits our website http://charterkelleyshero.com we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Cookies may also be used for the following reasons:
If you wish to not allow cookies, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit https://allaboutcookies.org/.
If you fill out one of our website forms a notification email is sent to the relevant team within our company. As our site uses SSL (https) the data you submit using the contact form will be encrypted once you press the “Submit” button.
We use a third-party supplier (Clook) to host our website. Whilst generally they would have no need to access our website content or database, it is possible they may from time to time mainly for support queries. We are assured the hosting provider is GDPR compliant.
Any information taken from a call will only be used internally and may be sent through our internal email system. No information will be shared with a 3rd party unless confirmed with any caller prior to this information being passed on.
All emails are received via Microsoft office and information is only stored in our email account and not backed up to any other system. No information will be shared with a 3rd party unless confirmed with any caller prior to this information being passed on. Any information taken from an email to be stored elsewhere will be confirmed prior to the information being extracted.
Information about our customers is stored on our 3rd Party cloud-based booking system “Bookeo”. Information from previous customers is kept for a minimum of 5 years and then is destroyed.
Information about our employees is not stored anywhere.
Information from recruitment is not stored anywhere.
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
We use one third-party cloud-based service to effectively run our business and provide our services to you – “Bookeo”
In all cases where we are using a third-party service or company, we will only provide a minimal amount of information to deliver the service to us and to meet our requirements.
We always carry out due diligence against all our third-party suppliers to ensure their compliance with data protection, maintain adequate security of your data and ensure they apply adequate data protection principles to the processing of the data we supply.
Under current data protection legislation in the UK, you have rights as an individual which you can exercise about the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a complaint about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to management via: firstname.lastname@example.org
Where we are processing your data and needed to ask your permission to do so, you can withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by contacting us using the contact details below.
If you wish to raise concerns about the way we are processing your data or would like to object, then please email us via email@example.com with your concerns.
Any of the data that we process must be kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Under some circumstances, you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.
If you wish to exercise your right to be forgotten, please contact us via the contact details below.
Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.
You have the right to ask us about what data we hold about you, and how we process it and provide you with a copy of the information, free of charge and within one month of your request.
To request any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact:
Kelley’s Hero Charters LTD
Unit 16, Haslar Marina,
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at https://charterkelleyshero.com
If you would like to know any more information about Kelley’s Hero Charters or if you would like any more information about the trips that we offer, then please feel free to contact us by calling our office 02392 524568, our mobile 07795 538933 or click the button below to send us a message.Get in touch